If you do not pre-select your seats, we will try to seat you together but the positioning of other passengers who have already had their seats allocated seats may prevent us from doing this. •Suppliers providing services to us in order carry out our business activities. I’m potty training my child, can I get access to a toilet in-flight? Yes, but you will need to book in your name and then call us immediately to change the name OR call us on 01481 267267 to make the booking for you. However, the initial climb may cause discomfort, so you may wish to consider a soother at this time. Both our E195 jet and the ATRs are pressured aircraft but if your child is congested this may cause some discomfort. If the flight you are changing to requires a lower number of points than the one you are changing from, there will be no refund of the difference in fares. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. The additional 20kg will be accepted subject to space available. All bookings (earn or redemptions) must be made by the Primary Member. Yes, children over the age of two can be added to a household account. If you are expecting a multiple birth you will require a Doctors certificate AS WELL as completing the appropriate form below. An accompanying adult passenger is permitted to carry onboard on their behalf: a carrycot or small wheeled collapsible buggy or a car seat and a reasonable amount of food and drink for the flight in a baby changing bag. Provided this does not take you over your unused hold baggage allowance (weight or number of pieces) this service will be free. Every member of the Aurigny Frequent Flyer programme, including members of a Household Account (excluding INFANTS), provided the Primary Member is logged in using the membership number and password prior to making a flight reservation. The Rescue Fare is only available to passengers who arrive at the airport no more than two hours after their original departure time and is only valid on the day of departure. Please visit our new Coronavirus help page. It must rest on the floor and not sit on top of the seat. NUS Card See notes regarding liquid medication above. Minimum 30 minutes for Guernsey flights. This site does not include all credit card companies or all available credit card offers. Does this need to be paid in advance of travel? You will have to check-in at the desk in Guernsey for your onward flight to Alderney. It is strongly recommended that all clubs are carried in rigid cases to help protect against accidental damage. If you do not want to cancel all passengers in the booking please call our Reservations Office on UK + 44 (0) 1481 267267. •Right to restriction of processing of your personal information. The cage measures approx. We request that you are seated in a window seat for your own comfort and to avoid disturbing you when the adjacent passenger is boarded. If you wish to select a specific seat/seats you will have to do this ahead of checking-in. Only one piece of sporting equipment will be considered for the Sporting Goods charge, any further pieces will be treated as excess baggage, unless an additional bag has been pre-purchased. Unfortunately, there are no car seats approved for use on Aurigny aircraft. If you can't find the answer to your question, please Contact us. WHAT HAPPENS IF MY HAND BAGGAGE IS OVER THE ALLOWABLE WEIGHT? If you need to cancel the outbound and return flights you must cancel the first flight then repeat the process to cancel the second flight. This will affect families. It will to allow you to get onto the next available Aurigny flight, subject to space. http://www.airport-lostproperty.com/, East Midlands - 01332 814203 - baggage, 0871 919 9000 - other items. An original and 3 signed copies of the Firearm Declaration form must be presented or completed at check-in. No change of booking fee applies to our SMART fare, however fare differences may apply. Web browsers with pop-up blockers enabled may prevent the boarding pass from appearing. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. For current fee levels see the Fees Section in FAQs or click here . All of the above will only be accepted for carriage by prior arrangement and only if all necessary approvals have been obtained from the appropriate Authorities. There may be long periods where no representative from Aurigny is available to talk to. Provided your booking was made on the aurigny website you may change it online even if you have already checked in online. Cats - must travel in waterproof cat box provided that no dogs already booked on that flight. All passengers are now required to take a covid test on day 13, if declined then 21 days strict self-isolation applies. Medium lithium batteries and cells are found in larger laptops and batteries used by audio-visual professionals. Once you have added a hold bag to your booking the baggage fee is non refundable. This is subject to availability. Costs for adding bags can be found under “Fees and Charges”. Only dogs registered with one of the schemes in the link below can be accommodated. Main Check-in area, between desks 13 - 17. The airlines policy on cancellations is currently as follows: We cannot guarantee these will be where you prefer to sit, or next to somebody travelling with you. The ticket for the journey where they provide the assistance (travel with the passenger) will be charged at the normal rate. We are travelling as a family can we all sit together onboard? You will be given a contact number for further information, however, our staff or agents will contact you as and when they have information on your delayed bag and we would appreciate calls kept to a minimum. If the same Companion is travelling with the passenger outbound and/or inbound, please book the passenger and assistant together in the same booking on the Aurigny website and then call us to arrange the complimentary flights, where the assistant will be travelling alone. If seats are not selected in advance they will be automatically allocated at check-in, you may not be seated where you want or with others travelling with you. Our registered office and contact details are as follows: Aurigny is a "data controller". Charges and Fees are subject to change without notice. We will do all possible to locate and deliver your bag as quickly as possible within the Channel Islands or the UK. This may be whilst waiting in airports, travelling by coach, taxi, train or ferry, overnight stops in hotels, guest … Aurigny Air Services Limited (pronounced / ˈ ɔːr ɪ n i /), commonly known as Aurigny, is the flag carrier airline of the Bailiwick of Guernsey with its head office next to Guernsey Airport in the Channel Islands, and wholly owned by the States of Guernsey since nationalisation in 2003. Below, we set out our policy and guidance that we hope will help you understand what we can/cannot do for you. Please note that Aurigny are now operating out of Terminal 3. We will also ask whether you can make your own way to the seat or require help. Never carry damaged batteries or equipment on an aircraft. Please note - passengers who do not have suitable ID will not be permitted to travel. hairdryer) must be removed from the bag and placed in a tray so that such items neither obscure nor are obscured by the bag, during the x-ray process. Golf clubs and other sporting equipment will only be accepted for carriage on a Limited Release basis and are non refundable. •Education, training and development requirements. Email us on [email protected]. A folding pushchair or buggy and a car seat in a protective cover may be carried as free hold luggage for each Infant travelling. Infants are deemed to be under two years old (24 months) and must travel on the lap of a parent or guardian using a special supplementary loop belt to ensure they are safely and securely fastened. Generally the maximum watt-hour rating for these batteries is 100Wh or below. Cookies may be used to customise your experience, record how many times our site is visited and the pages accessed. Vouchers can be purchased via Aurigny Reservations. (Children under the age of 16 do not need photographic ID if they are being accompanied by an adult on the same booking). We also appreciate that families are often the ones that travel at the most expensive peak period of the year, and we have been actively looking at ways we can support them. Yes, any Channel Island-based student travelling to and from their place of study in the UK at the beginning and end of each term who reserves a ticket (with a hold baggage allowance) will be given an extra allowance of 20kg on production of a valid student card. Due to the risk of swelling;  passengers fitted with a plaster cast less than 48 hours before flying MUST have the cast split by a medical professional or they cannot be accepted for travel. If they do not they are not able to take care of themselves or do not have the consent form when travelling they will be refused carriage and no refund of their flight ticket will be made. 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