Your TV is probably tracking you -- here's how to stop it. This worked for me while watching Rocketman on Prime. please help me. @pattipainter1  Which streaming channel are you watching on your Roku when you observe this narration voice? Quick Remote is a very simple voice control solution for Roku. This is what fixed my issue with the audio caption and narrating. I don’t know if this will help anyone but here is what I have: Xfinity/Comcast with two boxes and two TVs. Select the audio track with the [Audio Description] tag to enable Audio Description or another audio language without the Audio Description tag to turn off Audio Description. You can’t tell it to do things like “Turn on the TV” like you can with Android TV, but you can use it to do basic things like pause the TV, launch specific apps, along with basic remote control commands like “move up one, and right two, and select.” However, it’s still possible to accidentally turn it back on. You mentioned that the particular channel you are watching when it happens is passing through your cable box. If the latter, that is the Voice Guide in Roku, and can be turned off by hitting * quickly four times. Is this an OTA channel, or something being streamed? Learn more about using your Roku TV, locate help resources, and share your experience. Then, using the directional arrows and the “OK” button, go to “Sound” or “Sound Mode”, depending on your model. It was doing last night with the show Psyche and today it is doing it with Chicago PD. Use your up/down arrows to find audio guide. The only other possibility is the audio track of whatever you're playing has the narration. To disable Video Description, enter your TV Settings by pressing MENU on your remote control, then select Accessibility, then Video Description. The Options button is located just below the directional pad and at the right hand side of the Roku remote. Then, using the directional arrows and the “OK” button, go to “Sound” or “Sound Mode”, depending on your model. Video description will not be affected.” Then my only choices are OK and Cancel. Use the following steps to review and turn off your accessibility settings: Press the HOME button. We do not get channels over the air but we do get Netflix, Amazon Prime, Disney Plus and You Tube through our WiFi. ; Go to System > General > Sound Feedback > Off. The thing that is weird, as I mentioned earlier, is that the channel that does the narration does NOT say [SAP] in the Comcast Cable Guide and other channels that do say [SAP] in the Guide do not have the narration. And it's only those two channels. I am not a tech guru but I do know a little bit about technology. How do I turn off the narration on my Roku tv? To do so, simply press the Star button on your Roku remote four times consecutively. Problem solved for that particular channel and movie. The various configurations available to you are as follows: Audio Guide On/Off. And it's only during the actual shows, not the commercials. The current language, "English (US) [Audio" was displayed; I pushed OK. If you'd rather listen to the TV show in the original language, it is not that difficult to turn off … The following steps illustrate the Passport activation process from beginnin... How do I cancel my Passport member benefit? But no worries.I don't have that button either. You do have red "xfinity" button. after reading your post I discovered that it is only doing it on my Prime/Chicago PD shows. That's the only voice function in a Roku, If pressing * four times doesn't turn the voice off, then the voice isn't coming from the Roku. PBS Member Stations Live on YouTube TV. Arrow over and down to “Audio mode”. Disable Compatibility view, upgrade to a newer version, or use a different browser. Disable Samsung Smart TV System Sounds. The problem only happens on the Roku TV. How to turn Audio Descriptions On or Off. It is the first. Many of the customers said they didn't have a button "Lang" (that's the easy way to turn it off)on their remote. Not sure how it got turned on. On the Xfinity remote for their box the only thing that mentions SAP is if you go to Settings/Audio/Audio Language (SAP) Reset. Press the Menu button on your remote control. This fixed my issue. we don't even know how it got turned on. If you are hearing voice narration while preforming an activity on the TV, such as changing the volume, an accessibility function has been turned on. If you hear SAP when you view a program from a source device connected to the VIDEO input, check the instruction manual of the source device to turn on or off SAP. But you can also turn it off by hitting the * button four times quickly. Reset to off and Voila all fixed. Settings/Audio/Audio Language then [SAP]Reset is the only place it mentions [SAP]. It is describing what is happening when the actors are not saying anything (narration). I'm not near my Roku TV right now, so I can't confirm exactly what the menu options show. When pressing the option * 4 times it turns on the the audio guide. Usually the feature can be found in your TV's Settings menu, under Accessibility. Where can i turn off Voice Narrator From: Rick A Ever since I accidently turned on the voice narrator in vista home prem. Just to be sure, you've pressed the * button on the TV remote and checked the different audio channels to ensure you're not on the SAP channel. The only issue is the constant narration for the visually impaired. The instructions that were given were go to settings then audio and turn the menu sound off didn't work at all. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Video description will not be affected.” Then my only choices are OK and Cancel. Don't get me wrong it's necessary and great to have if needed. Customers can also turn Audio Guide on … Consult the instruction manual of the TV for model-specific information about the operation of the SAP feature. Video description will not be affected.” Then the only choices are OK and Cancel. Please note that the movie or video must support closed captioning in order for the text to display on the screen. Once I click on the Reset it says, “This  reset will clear your current audio SAP setting and revert to the default audio for all programs. You can set this option to On or Off. You would think that when you click on that it would say [SAP] on or off but instead it says [SAP] Reset. 3810X, 3810RW, 3810EU, 3810MX, 3810CA, 3810R, 3811R, 3810EU2, 3810MX2, 3810RW2, 3811X, 3811RW, Roku Streaming Stick + (3810, 3811 series). Select Settings and press the Enter button. I don’t remember the second one but the first is USA Network. Dan, thank you so much for your response. Your Samsung Smart TV offers you the possibility of customizing several of your device's settings to ensure that you benefit from an optimal viewing experience. Finally, turned off that annoying voice. Re: Turn of Narration on Roku tv Yeah, it's there in the Settings menu. I have an RCA tv... just recently it started speaking spanish only on channels TNT and LIFETIME. All my options for SAP on my TV are off, and they all seem off on my digital box also. So I started looking for shows that actually say [SAP] and I found some and I switched to that channel but I got no narration. How on earth would someone turn on the SAP so that you could “reset” it back to default audio I have no idea but resetting the SAP at this spot does nothing. Learn more about using your Roku TV, locate help resources, and share your experience. Only under Settings/Audio/Audio Language then [SAP]Reset is the only place it mentions [SAP]. I was shown two languages to choose from with radio buttons. While the program was playing, I pushed OK. That might explain why the TV's audio selector is not having any impact. You can call LG Customer Service as I did and they will walk you thru it or you can use your TV remote and go into settings. It is extremely annoying. Manufacturer Support & Warranty Resources. I will try to call the cable company but things are crazy with the kids home. If the audio channel selector on the TV is set to the primary audio, I can't think of where it's coming from. We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. Audio Guide can be turned on or off by pressing the Options button on the Roku remote four times consecutively. Tv menu works fine. did you find out how to turn off the SAP feature? Hi. As others have mentioned I have tried all the fixes above. That's likely how you turned it on in the first place. I have tried clicking on OK about a dozen times but I still have the narration. Have a TCL Roku TV that keeps turning itself off. I have tried clicking on OK about a dozen times but I still have the narration. I have no idea how it got turned on! See below. On the Accessibility page, select the “Audio Guide” option. Manuals are posted on your model support page. SAP is essentially a second audio stream included with your TV show that lets you listen to the show in a language other than the original. It is happening on one of the channels that comes through our cable box (USA Network) and it is still happening. This is on TWO different TVs with TWO different Roku players. Closed captioningassists the hearing impaired by displaying the audio portion of the program as text on the television screen. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Thanks ***Edited labels*** After an hour trying to figure it out and then reading all this craziness, having a Roku TV I thought maybe the cable box was the problem. I have the same exact problem. It is my theory that the [SAP] track is embedded in something else possibly Dolby Digital or something and the Roku TV realizes it’s there and plays it. How to Turn Off Voice Guide / Narrator on Smart TV / Samsung / LG, etc. Manufacturer Support & Warranty Resources, It’s the stupidest thing but when I went into audio and subtitles I switched it from English 5.1 to English original and it went away. How to Turn Off Voice Guide / Narrator on Smart TV / Samsung / LG, etc. Unfortunately that does not work for my roku. Hit OK. So if the broadcast doesn’t have the SAP for Psyche and Chicago PD how does the TV play the narration? Learn how to turn video description on or off for Xfinity X1. Hopefully, someone can figure it out. It's likely something in your TV. After thinking this problem over I think (and I could always be wrong) that the Roku TV has the ability to decipher the SAP track and my older Sony (probably close to 10 years old) does not which would explain why when I watch the same exact channel on the Sony TV I don’t get the narration. To turn off the Audio description for blind people via your SHARP LC43CFG6452E 43′ TV, simply take the remote control of your TV, press the “Menu” button. The default setting is ON.....use the right arrow to turn it off and then hit OK to save it. It was the video on amazon I was watching. A narrator is describing everything that happens on the shows I am watching. On your Roku device, try going into Settings>Audio>Audio mode and select 'Stereo'. Nothing works. It’s great for people who are blind but they should make it easy to turn off for those who have sight. Phil. During setup of your Roku streaming player or Roku TV, Audio Guide will be available on the Language screen, which is the first screen you will see after you connect your Roku device. Any chance that the cable box has a setting that has selected the SAP audio channel? Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 … Technician's Assistant: The TV Technician will be able to walk you through that. And why do I not get the narration for shows that say SAP? On the right, you can set the Audio Guide on to have it start speaking or off to have it stop. But it's not the Roku itself doing it. The commercials are in English. To turn on Audio Guide on this screen, press the star button on your remote four times. Phil. To turn off the Audio description for blind people via your LG TV 24MT49DF TV, simply take the remote control of your TV, press the “Menu” button. 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